Soft Skills Training

Training Workshops for Developing Soft Skills

Our soft skills training workshops are designed for working professionals of various seniority levels and backgrounds. Each topic is covered in-depth and is presented using a mix of PowerPoint lectures, case studies, and group activities. Participants are also presented with a training manual that includes all of the material covered during the workshop. Training is available in English and Arabic.

Body Language Basics


It is commonly said that 90% of communication is nonverbal. Body language often has more meaning than words; what is not spoken is just as important as what is. Understanding and utilizing key concepts of non-verbal communication is crucial to effective communication in all contexts.

The Body Language Basics workshop will give you a set of tools to utilize this form for your advantage. You will be equipped to comprehend how your body language is being interpreted and how it can be maximized to improve communication. The training will assist your experience in the workplace and home by providing key strategies to navigate daily interactions of all kinds. From recognizing when someone is telling a lie to helping you conduct yourself with professionalism, Body Language Basics is full of ways to help you understand and apply non-verbal communication to your benefit.

Course Topics:

  • Communicating with body language
  • Reading body language
  • Body language mistakes
  • Gender differences
  • Nonverbal communication
  • Facial expressions
  • Body language in business
  • Lying and body language
  • Improving your body language
  • Matching your words to your movement

Business Etiquette

Business Etiquette Workshop in Lebanon and Middle East

This course tackles the basics of Business Etiquette and teaches participants how to adapt their behaviors to various business settings. We discuss common topics such as proper handshakes, email etiquette, business dinners, and other situations that any business professional is likely to be in.

The workshop also focuses on international etiquette and highlights the effects of cultural differences on business etiquette norms.

Course Topics:

  • Understanding Business Etiquette
  • Etiquette and Business Networking
  • The Four Levels of Conversation
  • Business Lunches and Dinners
  • Proper Etiquette in Emails and Letters
  • Phone Etiquette
  • What to Wear for Different Business Occasions
  • General Rules for International Etiquette

Conflict Resolution


Wherever there are people, there is bound to be conflict. It is an inevitable reality that will either hinder any initiative or be overcome in strength. The Conflict Resolution workshop gives participants a seven-step conflict resolution process that can be implemented to resolve disputes of any type. The training will explore some of the most important conflict management skills including dealing with anger and applying the Agreement Frame to your specific situation. Participants will also gain practical knowledge in solution building and achieving common ground.

Dealing with conflict is important for every organization no matter what the size or kind. If left unchecked or unresolved, conflict will lead to lost production, absences, attrition, and even lawsuits. The Conflict Resolution workshop will give you the tools you need to manage conflict in ways that will move your company forward to a brighter future.

Course Topics:

  • Understanding the conflict resolution process
  • Conflict resolution styles
  • Creating an effective atmosphere
  • Creating a mutual understanding
  • Focusing on individual and shared needs
  • Getting to the root cause
  • Generating options
  • Building a solution
  • Tools and techniques for conflict resolution

Creative Problem Solving

Creative Problem Solving Workshop - Middle East

Psychological studies have shown that successful problem solvers tend use similar processes to identify a problem, formulate options, and implement a solution.

The Creative Problem Solving workshop is designed to equip participants with tools to aid them in identifying and solving key problems using creative and “outside the box” thinking. During the workshop, we will tackle the entire creative problem solving process and focus on skills such as brainstorming, information gathering, and data analysis.

Course Topics:

  • The Problem Solving Process
  • Information Gathering
  • Defining the Problem
  • Effective Brainstorming
  • Generating Solutions
  • Analyzing Options
  • Selecting a Solution

Emotional Intelligence

emotional intelligence training

Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

In this workshop participants will learn about the four components of emotional intelligence and acquire skills to improve their overall EQ.

Course Topics:

  • What is Emotional Intelligence?
  • Skills in Emotional Intelligence
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Social Management and Responsibility
  • Tools to Regulate Your Emotions
  • Gaining Control of Your Emotions
  • Emotional Intelligence in the Workplace
  • Making an Impact with Emotional Intelligence

Interpersonal Skills

Interpersonal and Communication Skills Workshop in Lebanon and Middle East

We’ve all met that unforgettable, dynamic, and charismatic person that just has a way with others. In this workshop, participants will identify ways of creating a powerful introduction, communicating with peers in different business settings, and making a lasting impression.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Course Topics:

  • Verbal communication skills
  • Non-verbal communication skills
  • Moving the conversation along beyond the introduction
  • Techniques for remembering names
  • Effective influencing skills
  • Bringing people to your side
  • Sharing your opinion with others
  • Basics of negotiation
  • Making a lasting impact

Leadership and Influence


The saying is that leaders are born, not made. Though it may be true that some people are natural born leaders, some leaders emerge from the fires of adversity. Oftentimes, unexpected people who have never boasted a leadership role will stand up and take lead when a situation requires. One simple example is parenting. When a child arrives, many parents discover leadership abilities that they never knew existed in order to guide and protect their children.

The Leadership and Influence workshop will provide you with strategies and techniques that instill confidence and empower you to take the lead. The more experience you have acting as a genuine leader, the easier it will become. True Leadership is never easy and you will need to make hard decisions and face challenges; however, with dedication it can grow into a natural and rewarding role where you and the people around you will flourish.

Course Topics:

  • The evolution of leadership
  • Situational leadership
  • Personal characteristics of a leader
  • Being an inspirational role model
  • Basic influencing skills
  • Inspiring a shared vision
  • Developing your inner innovator
  • Thinking outside the box
  • Enabling others to act
  • Setting goals

Negotiation Skills


When we hear the word negotiation, thoughts of boardrooms, suits, and million dollar deals usually come to mind. However, the truth is that all of us negotiate all the time. The Negotiation Skills workshop gives participants a strong understanding of how to engage another party in order to maintain a position of confidence that will not settle for less than a fair outcome. The training incorporates a variety of methods to provide insights on the basic types and phases of negotiations as well as the skills needed to conduct successful negotiations.

Course Topics:

  • Types of negotiation
  • The three phases of negotiation
  • Getting prepared
  • Laying the groundwork and establishing common ground
  • The negotiation process
  • Exchanging information
  • Bargaining
  • Mutual gain
  • Closing
  • Dealing with difficult issues
  • Negotiating on behalf of someone else

Personal Productivity

Personal Productivity Workshop in Lebanon and Middle East

Most people wish that they had more time in a day to finish their work, take that vacation they’ve been longing for, or spend more quality time with their families. This workshop will show participants how to organize their lives and find those hidden moments.

Participants will learn how to establish routines, set goals, create an efficient environment, and use planning and organizational tools to maximize their Personal Productivity. After completing this workshop, participants will be able to lead more productive lives.

Course Topics:

  • Setting SMART Goals
  • The Power of Routines
  • Effectively Scheduling Yourself
  • Staying on Top of Tasks
  • Handling New Tasks and Projects
  • Using Project Management Techniques
  • Creating an Efficient Workspace
  • Organizing Files and Folders
  • Managing E-Mail
  • Tackling Procrastination

Presentation Skills


Many studies have found that public speaking is the number one fear amongst most people, outranking the phobias of flying, snakes, insects, and even death. Ironically, this is also one of the skills that can make or break a person’s career. Exhibiting a strong set of public speaking and presentation skills is necessary for anyone desiring to develop professionally.

The Presentation Skills workshop gives participants important tools that will make speaking in public less terrifying and more enjoyable. This workshop includes topics appropriate for all kinds of contexts, such as creating a compelling program, using various types of visual aids, and engaging an audience.  Some basic insights can help move presenting in public from a fear to a strength.

Course Topics:

  • Performing a needs analysis and creating your program
  • Researching, writing, and editing
  • Choosing your delivery methods
  • Verbal communication skills
  • Non-verbal communication skills
  • Overcoming nervousness
  • Creating engaging flip charts and PowerPoint presentations
  • Using the whiteboard effectively
  • Spicing up your presentation with videos and audio
  • Keeping your audience engaged

Time Management


Time is a precious resource, and personal time management skills are essential for professional success in any workplace. Those who are able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting from crisis to crisis. The outcome will be decline in stress and an increase in personal productivity! Individuals that do this well are the ones that focus on tasks with the greatest impact to them and their organization.

The Time Management workshop provides strategies that will help you make the most out of your valuable, and limited, time. Participants will gain a skill-set that includes personal motivation, delegation skills, organization tools, crisis management, and more.

Course Topics:

  • Setting smart goals
  • Prioritizing your time
  • Planning wisely
  • Tackling procrastination
  • Crisis management
  • Organizing your workplace
  • Delegating effectively
  • Setting a routine
  • Managing meetings
  • Alternatives to meetings

Interested in our training workshops?